Sumathi Jayakumar is an Intranet user experience manager, leads intranet team at the Mayo Clinic, Rochester, Minnesota. Graduate from Saint Mary’s University in Health and Human Services Administration. Later with the specialized technology interest, involved in Intranet user research and usability studies. Has 20 years of experience working with health care organizations analysing systems and processes. Major role in continues improvement of intranet publishing with standards at Mayo Clinic. Mayo Clinic’s intranet won top10 intranets of 2014 award from Nielsen Norman Group. Specialized in systems analysis and user research for the on-going development of Institutional web infrastructure and publishing systems.